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Standard
DB3206/T 1012-2021 Specification for counter service in administrative service hall (English Version) |
Detail of DB3206/T 1012-2021
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Introduction of DB3206/T 1012-2021
本文件规定了政务服务大厅窗口服务的术语和定义、原则、窗口、窗口人员、窗口服务、监督与评价、持续提升等内容。
本文件适用于设区市、县(市、区)、乡镇(街道)、村(社区)政务服务大厅办理政务服务事项的所有窗口及窗口人员。
Contents of DB3206/T 1012-2021