Standard No.:	DB37/T 940-2020
English Name:	Shandong provincial specification for urban public water supply service
Chinese Name:	山东省城市公共供水服务规范
Chinese Classification:	P41    Outdoor water supply and draining engineering
Professional Classification:	DB    Provincial Standard
ICS Classification:	91.140.60 91.140.60    Water supply systems 91.140.60
Source Content Issued by:	Shandong Provincial Administration for Market Regulation; Bureau of Housing and Urban-Rural Development of Shandong Province
Issued on:	2020-02-25
Implemented on:	2020-3-25
Status:	valid
Superseding:	DB37/T 940-2007 Specification for Urban Public Water Supply Service
Target Language:	English
File Format:	PDF

本标准规定了城市公共供水质量、二次供水、服务要求、节约用水、信息公开、供用水设施维护、投诉与诉求处理、应急处置、服务质量评价等内容。供水企业除遵守本标准外，还应遵守相关法律、法规、办法、标准和规范等，遵守相关社会服务承诺及契约要求。
本标准适用于山东省城市供水企业为用户提供服务时应达到的服务要求。