Standard No.:	GB/T 16890-2008
English Name:	Requirements on services of passenger transport by water
Chinese Name:	水路客运服务质量要求
Chinese Classification:	R24    Passenger transport
Professional Classification:	GB    National Standard
ICS Classification:	03.220.40 03.220.40    Transport by water 03.220.40
Issued by:	AQSIQ; SAC
Issued on:	2008-10-27
Implemented on:	2009-5-1
Status:	valid
Superseding:	GB/T 16890.1~GB/T 16890.7-1997 Requirements on services of passenger transport by water GB/T 16890.1-1997 Requirements on services of passenger transport by water--General rules GB/T 16890.6-1997 Requirements on services of passenger transport by water--Sightseeing cruise ships GB/T 16890.3-1997 Requirements on services of passenger transport by water--Passenger ships sailing in ocean and for overseas visitors GB/T 16890.5-1997 Requirements on services of passenger transport by water--High speed passenger ships GB/T 16890.2-1997 Requirements on services of passenger transport by water. Passenger ships sailing in coastal waters and the main routes of the Yangtze River GB/T 16890.4-1997 Requirements on services of passenger transport by water--Passenger ships sailing in inland waters
Language:	English
File Format:	PDF
Word Count:	6000 words
Price(USD):	180.0
Delivery:	via email in 1~3 business day

本标准代替GB/T 16890.1-1997《水路客运服务质量要求 总则》、GB/T 16890.2-1997《水路客运服务质量要求 沿海、长江干线客船》、GB/T 16890.3-1997《水路客运服务质量要求 远洋、涉外游览客船》、GB/T 16890.4-1997《水路客运服务质量要求　内河客船》、GB/T 16890.5-1997《水路客运服务质量要求　高速客船》、GB/T 16890.6-1997《水路客运服务质量要求　游览船》、GB/T 16890.7-1997《水路客运服务质量要求　港口客运站》。本标准对GB/T 16890.1~GB/T 16890.7-1997进行整合修订。
本标准规定了水路客运企业的服务质量管理、服务和服务资源的要求。
本标准适用于依法运营的水路客运企业。
本标准与GB/T 16890.1~16890.7相比，主要变化如下：
——修改和调整了标准的总体结构和编排格式；
——主要增加：
a)服务质量管理要求；
b)客运站对滚装车辆的服务要求；
c)服务场所传递信息的基本要求；
——主要删减：
a)客运站的分级内容；
b)客舱的分级内容；
c)现行法规中已有的内容；
d)引用的现行卫生标准中已有的内容；
——主要修改：术语“远洋客船”的定义，术语“涉外游览船”及其定义。