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Standard
| T/CAQ 10301-2016 Criteria for customer relationship management (English Version) |
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Detail of T/CAQ 10301-2016
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Introduction of T/CAQ 10301-2016
本标准提出了顾客关系管理的基本理念，为实施顾客关系管理提供了一个系统的管理框架。
本标准适用于实施顾客关系管理的各类组织
Contents of T/CAQ 10301-2016