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| T/CCSA 248-2019 Classification and assessment of service level in telecom business hall (English Version) |
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Detail of T/CCSA 248-2019
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Introduction of T/CCSA 248-2019
本标准规定了对电信业务实体营业厅所提供的服务进行评价的内容和方法，以及对其服务等级划分和评定的程序。
本标准适用于社会第三方评定机构开展的电信业务实体营业厅服务等级评定活动。各级电信运营企业也可参考本标准对所属的电信业务实体营业厅进行服务水平的评价。
Contents of T/CCSA 248-2019