Standard No.:	T/CCSA 249-2019
English Name:	Classification and assessment of service level in telecom service customer service center
Chinese Name:	电信业务客服中心服务等级划分和评定
Chinese Classification:	M00    Standardization and quality management
Professional Classification:	T/    Social Organization Standard
Issued by:	China Telecommunications Standardization Association
Issued on:	2019-08-16
Implemented on:	2019-8-16
Status:	valid
Language:	English
File Format:	PDF
Word Count:	7000 words
Price(USD):	210.00
Delivery:	via email in 1~3 business day

本标准规定了对电信业务客服中心所提供的服务进行评价的内容和方法，以及对其服务等级划分和评定的程序。
本标准适用于社会第三方评定机构开展的电信业务客服中心服务等级评定活动。各级电信运营企业也可参考本标准对所属的客服中心进行服务水平的评价。