Standard No.:	T/CCTAS 100-2024
English Name:	Guide for appeal response and risk control of online car-Hailing drivers
Chinese Name:	网络预约出租汽车驾驶员诉求响应与风险控制指南
Chinese Classification:	R11    Passenger traffic
Professional Classification:	T/    Social Organization Standard
ICS Classification:	03.220.20 03.220.20    Road transport 03.220.20
Issued by:	China Association for Transportation and Communication
Issued on:	2024-01-29
Implemented on:	2024-1-31
Status:	valid
Language:	English
File Format:	PDF

本文件提出了网络预约出租汽车驾驶员诉求响应与风险控制的总体要求、驾驶员诉求沟通、平台公司风险控制、平台合作方风险控制、外部环境风险控制、风险处置和处置总结等要求。
本文件适用于网络预约出租汽车平台公司及平台合作方对其驾驶员诉求响应与风险管理。