This standard specifies the classification conditions, service quality and operation specification requirements of star-rated tourist hotels/restaurant.
This standard is applicable to various tourist hotels in formal business.
2 Normative References
The following documents are indispensable for the application of this document. For dated references, only the dated editions apply. For undated references, the latest editions of the normative documents (including all the amendments) are applicable to this document.
Contents Foreword i 1 Scope 2 Normative References 3 Terms and Definitions 4 Star Rating Classification and Mark 5 General Provisions 6 Star Rating Classification Conditions 7 General Requirements for Service Quality 8 Management Requirements 9 Safety Management Requirements 10 Others Appendix A (Normative) Check Table of Essential Items Appendix B (Normative) Score table on Facility and Equipment Appendix C (Normative) Accreditation Table of Restaurant Operation Quality
1 Scope
This standard specifies the classification conditions, service quality and operation specification requirements of star-rated tourist hotels/restaurant.
This standard is applicable to various tourist hotels in formal business.
2 Normative References
The following documents are indispensable for the application of this document. For dated references, only the dated editions apply. For undated references, the latest editions of the normative documents (including all the amendments) are applicable to this document.
Contents of GB/T 14308-2010
Contents
Foreword i
1 Scope
2 Normative References
3 Terms and Definitions
4 Star Rating Classification and Mark
5 General Provisions
6 Star Rating Classification Conditions
7 General Requirements for Service Quality
8 Management Requirements
9 Safety Management Requirements
10 Others
Appendix A (Normative) Check Table of Essential Items
Appendix B (Normative) Score table on Facility and Equipment
Appendix C (Normative) Accreditation Table of Restaurant Operation Quality
