Shanghai Municipal Administration for Market Regulation
Issued on:
2021-09-14
Implemented on:
2021-12-1
Status:
valid
Language:
English
File Format:
PDF
Word Count:
8500 words
Price(USD):
255.0
Delivery:
via email in 1 business day
Specification for operation management and service of electric vehicle public charging infrastructure
1 Scope
This document specifies the contents and related requirements of operation management and customer service of electric vehicle public charging infrastructure, and the operation management and service of special charging infrastructure may be implemented with reference to this document.
This document is applicable to enterprises engaged in the operation management of electric vehicle charging infrastructure such as patrol, defect treatment and fault repair, and providing customer services such as charging, metering and billing, and service consultation for electric vehicle users (hereinafter referred to as "the enterprises").
2 Normative references
The following documents contain requirements which, through reference in this text, constitute provisions of this standard. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
GB 2894 Safety signs and guideline for the use
GB/T 10001.1 Public information graphical symbols - Part 1: General symbols
GB 15630 Requirements for the placement of fire safety signs
GB/T 28569 Electric energy metering for electric vehicle AC charging spot
GB/T 29317 Terminology of electric vehicle charging/battery swap infrastructure
GB/T 29318 Electric energy metering for electric vehicle off-board charger
GB/T 29781 General requirements for electric vehicle charging station
GB/T 31525 Graphical signs - Electric vehicle charging and battery swapping infrastructure signs
GB/T 37293 Urban public infrastructure - Specification for operation management and service of electric vehicle charging/battery swap infrastructure
GB/T 51313 Technical standard for discrete electric vehicle charging infrastructure
GA 38 Security requirements for banking business area
NB/T 33004 Code for construction and completion acceptance of electric vehicle charging/battery swap infrastructure
NB/T 33008 Inspection and test specification for electric vehicle charging equipment
NB/T 33017 Technical specification for operation and monitoring system of electric vehicle smart charging/battery swap service network
YD/T 2823 Contact center service quality and operation management specification
DB31/T 1265 Specification of public data collection and monitoring of electric vehicle charging/battery swap infrastructure
3 Terms and definitions
For the purposes of this document, the terms and definitions given in GB/T 29317, GB/T 29781 and the following apply.
3.1
charging infrastructure
generic term for equipment and systems connected with electric vehicles and providing electric energy for them, which generally include off-board chargers, on-board chargers, centralized or decentralized AC/DC charging spots and their supporting systems
3.2
customer service channel
specific approach for the enterprises to interact with and provide services for electric vehicle users
4 General requirements
4.1 The operation service of electric vehicle charging infrastructure shall comply with the provisions of national laws, regulations and relevant standards.
4.2 The operation management of charging infrastructure should make full use of public infrastructure such as power supply, transportation, fire protection and drainage.
4.3 Charging infrastructure shall be inspected for acceptance after arrival according to NB/T 33008 and other relevant requirements, and installed and debugged after passing the inspection. The site selection and environment of charging infrastructure shall meet the relevant requirements of GB/T 51313. Before operation, they shall pass the inspection for completion acceptance according to the relevant requirements of NB/T 33004 and DG/TJ 08-2093, and meet the operation conditions.
4.4 As for the operation management of charging infrastructure, it is required to provide services under the principles of safety, convenience, high efficiency and intelligence, innovate service contents, and improve service processes and quality.
5 Environmental requirements
5.1 Charging infrastructure shall meet the relevant requirements of GB/T 37293. Without affecting operation, equipment maintenance and fire safety, greening arrangement shall be carried out based on local conditions, and shall be consistent with the city appearance.
5.2 The environmental conditions, such as temperature, humidity and air pressure, when charging infrastructure operates, shall meet the requirements for normal charging of electric vehicle traction batteries.
Foreword i
1 Scope
2 Normative references
3 Terms and definitions
4 General requirements
5 Environmental requirements
6 Signs
7 Requirements for operation management
8 Service requirements
9 Evaluation and improvement
Annex A (Normative) Patrol requirements
Annex B (Informative) Classification basis of defects of charging infrastructure
Annex C (Informative) Evaluation index and scoring rules of charging enterprises (evaluated on an enterprise basis)
Annex D (Informative) Evaluation index and scoring rules of charging stations (evaluated on a station basis)
Bibliography
Specification for operation management and service of electric vehicle public charging infrastructure
1 Scope
This document specifies the contents and related requirements of operation management and customer service of electric vehicle public charging infrastructure, and the operation management and service of special charging infrastructure may be implemented with reference to this document.
This document is applicable to enterprises engaged in the operation management of electric vehicle charging infrastructure such as patrol, defect treatment and fault repair, and providing customer services such as charging, metering and billing, and service consultation for electric vehicle users (hereinafter referred to as "the enterprises").
2 Normative references
The following documents contain requirements which, through reference in this text, constitute provisions of this standard. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
GB 2894 Safety signs and guideline for the use
GB/T 10001.1 Public information graphical symbols - Part 1: General symbols
GB 15630 Requirements for the placement of fire safety signs
GB/T 28569 Electric energy metering for electric vehicle AC charging spot
GB/T 29317 Terminology of electric vehicle charging/battery swap infrastructure
GB/T 29318 Electric energy metering for electric vehicle off-board charger
GB/T 29781 General requirements for electric vehicle charging station
GB/T 31525 Graphical signs - Electric vehicle charging and battery swapping infrastructure signs
GB/T 37293 Urban public infrastructure - Specification for operation management and service of electric vehicle charging/battery swap infrastructure
GB/T 51313 Technical standard for discrete electric vehicle charging infrastructure
GA 38 Security requirements for banking business area
NB/T 33004 Code for construction and completion acceptance of electric vehicle charging/battery swap infrastructure
NB/T 33008 Inspection and test specification for electric vehicle charging equipment
NB/T 33017 Technical specification for operation and monitoring system of electric vehicle smart charging/battery swap service network
YD/T 2823 Contact center service quality and operation management specification
DB31/T 1265 Specification of public data collection and monitoring of electric vehicle charging/battery swap infrastructure
3 Terms and definitions
For the purposes of this document, the terms and definitions given in GB/T 29317, GB/T 29781 and the following apply.
3.1
charging infrastructure
generic term for equipment and systems connected with electric vehicles and providing electric energy for them, which generally include off-board chargers, on-board chargers, centralized or decentralized AC/DC charging spots and their supporting systems
3.2
customer service channel
specific approach for the enterprises to interact with and provide services for electric vehicle users
4 General requirements
4.1 The operation service of electric vehicle charging infrastructure shall comply with the provisions of national laws, regulations and relevant standards.
4.2 The operation management of charging infrastructure should make full use of public infrastructure such as power supply, transportation, fire protection and drainage.
4.3 Charging infrastructure shall be inspected for acceptance after arrival according to NB/T 33008 and other relevant requirements, and installed and debugged after passing the inspection. The site selection and environment of charging infrastructure shall meet the relevant requirements of GB/T 51313. Before operation, they shall pass the inspection for completion acceptance according to the relevant requirements of NB/T 33004 and DG/TJ 08-2093, and meet the operation conditions.
4.4 As for the operation management of charging infrastructure, it is required to provide services under the principles of safety, convenience, high efficiency and intelligence, innovate service contents, and improve service processes and quality.
5 Environmental requirements
5.1 Charging infrastructure shall meet the relevant requirements of GB/T 37293. Without affecting operation, equipment maintenance and fire safety, greening arrangement shall be carried out based on local conditions, and shall be consistent with the city appearance.
5.2 The environmental conditions, such as temperature, humidity and air pressure, when charging infrastructure operates, shall meet the requirements for normal charging of electric vehicle traction batteries.
Contents of DB31/T 1321-2021
Foreword i
1 Scope
2 Normative references
3 Terms and definitions
4 General requirements
5 Environmental requirements
6 Signs
7 Requirements for operation management
8 Service requirements
9 Evaluation and improvement
Annex A (Normative) Patrol requirements
Annex B (Informative) Classification basis of defects of charging infrastructure
Annex C (Informative) Evaluation index and scoring rules of charging enterprises (evaluated on an enterprise basis)
Annex D (Informative) Evaluation index and scoring rules of charging stations (evaluated on a station basis)
Bibliography
