Standard No.:	DB31/T 713-2013
English Name:	Service guideline of pharmacy
Chinese Name:	零售药店服务规范
Chinese Classification:	A12    Supply and Use Relation
Professional Classification:	DB    Provincial Standard
ICS Classification:	03.080.30 03.080.30    Services for consumers 03.080.30
Issued by:	Shanghai Quality and Technology Supervision Bureau
Issued on:	2013-7-31
Implemented on:	2013-11-1
Status:	valid
Language:	English
File Format:	PDF
Word Count:	7000 words
Price(USD):	210.00
Delivery:	via email in 1~3 business day

本标准规定了零售药店服务环境、设施设备、从业人员、现场管理、服务要求、投诉处理、信息管理、突发事件防范与处置等方面的基本要求。本标准适用于上海市行政区域内的零售药店(含零售药柜)。