Standard No.:	GB/T 16784-2008
English Name:	General Principles for After-sale Service of Industrial Products
Chinese Name:	工业产品售后服务总则
Chinese Classification:	A12    Supply and Use Relation
Professional Classification:	GB    National Standard
ICS Classification:	03.080.01 03.080.01    Services in general 03.080.01
Issued by:	AQSIQ; SAC
Issued on:	2008-11-13
Implemented on:	2009-5-1
Status:	valid
Superseding:	GB/T 16784.1-1997 After-sale service of industrial products Part 1:General principle
Language:	English
File Format:	PDF
Word Count:	1500 words
Price(USD):	104.00
Delivery:	via email in 1 business day

This standard specifies the basic principles and basic contents of the after-sale service of industrial products.

This standard is applicable to the compilation and implementation of the after-sale service documents as well as the after-sale service activities of industrial enterprises.

Foreword I
1 Scope
2 Terms and Definitions
3 Basic Principles
4 Basic Contents