Codeofchina.com is in charge of this English translation. In case of any doubt about the English translation, the Chinese original shall be considered authoritative.
This standard is developed in accordance with the rules given in GB/T 1.1-2009.
This standard was proposed by and is under the jurisdiction of National Technical Committee on Product Defect and Safety Management of Standardization Administration of China (SAC/TC 463).
Specification of reporting and processing of motor vehicle product defect clue
1 Scope
This standard specifies the submission method, content requirements, processing and feedback of defect clue report of motor vehicle products.
This standard is applicable to the submission of defect clue reports by any unit or individual, the processing of defect clue reports by the technical agency of defective product recall, and the analysis and feedback of defect clue reports by motor vehicle product manufacturers.
2 Normative references
The following referenced documents are indispensable for the application of this standard. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced documents (including any amendments) applies.
GB 16735 Road vehicle—Vehicle identification number (VIN)
GB 16737 Road vehicle—World manufacturer identifier (WMI) code
3 Terms and definitions
For the purposes of this document, the terms and definitions given in GB 16735 and GB 16737 as well as the following apply.
3.1
motor vehicle product defect
the situations that do not meet the national standards and industry standards for ensuring personal and property safety, or other unreasonable dangers endangering personal and property safety because of design, manufacture, identification and other reasons and generally existing in the motor vehicle products of the same batch, model or category
3.2
defect clue report
information about possible defects in products submitted by any unit or individual to the technical agency of defective product recall
3.3
technical agency of defective product recall
organizations that carry out the specific technical support work of defective product recall management
3.4
screening of defect clue report
the process of checking the validity and uniqueness of content in the defect clue report and eliminating the invalid defect clue report carried out by the technical agency of defective product recall
3.5
feedback of defect clue report
the process of analyzing and explaining the causes, disposal measures and universality of motor vehicle product faults carried out by motor vehicle product manufacturers according to the defect clue report submitted by the technical agency of defective product recall
3.6
technical service bulletin
a notice issued by the motor vehicle product manufacturers on the fault processing scheme of motor vehicle products within a specific range.
Note: The notice includes but is not limited to the applicable vehicle scope, fault cause description, maintenance operation instruction, required parts information or software upgrade scheme, etc.
4 Submission method of defect clue report
Any unit or individual can submit the motor vehicle product defect clue report to the technical agency of defective product recall through the Internet, telephone, e-mail, letter, etc.
Consumer rights protection agencies, motor vehicle professional media and other institutions can submit the information of motor vehicle product quality complaints obtained by them to the technical agency of defective product recall, and the submitted information shall meet the content requirements of the defect clue report.
Foreword i
1 Scope
2 Normative references
3 Terms and definitions
4 Submission method of defect clue report
5 Content requirements of defect clue report
6 Processing of defect clue report
7 Feedback of defect clue report
Annex A (Informative) Defect clue reports for motor vehicle product
Codeofchina.com is in charge of this English translation. In case of any doubt about the English translation, the Chinese original shall be considered authoritative.
This standard is developed in accordance with the rules given in GB/T 1.1-2009.
This standard was proposed by and is under the jurisdiction of National Technical Committee on Product Defect and Safety Management of Standardization Administration of China (SAC/TC 463).
Specification of reporting and processing of motor vehicle product defect clue
1 Scope
This standard specifies the submission method, content requirements, processing and feedback of defect clue report of motor vehicle products.
This standard is applicable to the submission of defect clue reports by any unit or individual, the processing of defect clue reports by the technical agency of defective product recall, and the analysis and feedback of defect clue reports by motor vehicle product manufacturers.
2 Normative references
The following referenced documents are indispensable for the application of this standard. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced documents (including any amendments) applies.
GB 16735 Road vehicle—Vehicle identification number (VIN)
GB 16737 Road vehicle—World manufacturer identifier (WMI) code
3 Terms and definitions
For the purposes of this document, the terms and definitions given in GB 16735 and GB 16737 as well as the following apply.
3.1
motor vehicle product defect
the situations that do not meet the national standards and industry standards for ensuring personal and property safety, or other unreasonable dangers endangering personal and property safety because of design, manufacture, identification and other reasons and generally existing in the motor vehicle products of the same batch, model or category
3.2
defect clue report
information about possible defects in products submitted by any unit or individual to the technical agency of defective product recall
3.3
technical agency of defective product recall
organizations that carry out the specific technical support work of defective product recall management
3.4
screening of defect clue report
the process of checking the validity and uniqueness of content in the defect clue report and eliminating the invalid defect clue report carried out by the technical agency of defective product recall
3.5
feedback of defect clue report
the process of analyzing and explaining the causes, disposal measures and universality of motor vehicle product faults carried out by motor vehicle product manufacturers according to the defect clue report submitted by the technical agency of defective product recall
3.6
technical service bulletin
a notice issued by the motor vehicle product manufacturers on the fault processing scheme of motor vehicle products within a specific range.
Note: The notice includes but is not limited to the applicable vehicle scope, fault cause description, maintenance operation instruction, required parts information or software upgrade scheme, etc.
4 Submission method of defect clue report
Any unit or individual can submit the motor vehicle product defect clue report to the technical agency of defective product recall through the Internet, telephone, e-mail, letter, etc.
Consumer rights protection agencies, motor vehicle professional media and other institutions can submit the information of motor vehicle product quality complaints obtained by them to the technical agency of defective product recall, and the submitted information shall meet the content requirements of the defect clue report.
Contents of GB/T 39892-2021
Foreword i
1 Scope
2 Normative references
3 Terms and definitions
4 Submission method of defect clue report
5 Content requirements of defect clue report
6 Processing of defect clue report
7 Feedback of defect clue report
Annex A (Informative) Defect clue reports for motor vehicle product
