Standard No.:	GB/Z 27907-2011
English Name:	Quality management—Customer satisfaction—Guidelines for monitoring and measuring
Chinese Name:	质量管理 顾客满意 监视和测量指南
Chinese Classification:	A00    Standardization and Quality Management
Professional Classification:	GB    National Standard
ICS Classification:	03.120.10 03.120.10    Quality management and quality assurance 03.120.10
Issued by:	AQSIQ; SAC
Issued on:	2011-12-30
Implemented on:	2012-2-1
Status:	valid
Language:	English
File Format:	PDF
Word Count:	14000 words
Price(USD):	390.00
Delivery:	via email in 1~5 business day

本指导性技术文件为确定和实施顾客满意监视和测量过程提供指南。
本指导性技术文件旨在适用于各种类型、不同规模和提供不同产品的组织。本指导性技术文件主要关注的是组织的外部顾客。
本指导性技术文件不拟用于认证或合同目的,也不拟改变适用的法律法规规定的权利和义务。