Standard No.:	LB/T 063-2017
English Name:	Specification for complaints handling in tourism operator
Chinese Name:	旅游经营者处理投诉规范
Chinese Classification:	A12    Supply and Use Relation
Professional Classification:	LB    Professional Standard - Tourism
Issued by:	National Tourism Administration
Issued on:	2017-08-15
Implemented on:	2017-10-1
Status:	valid
Language:	English
File Format:	PDF

本标准规定了旅游经营者处理投诉的基本要求，投诉处理机构设置、人员配置和制度建设要求，投诉受理的范围和方式以及投诉处理要求。
本标准适用于旅行社、景区以及为旅游者提供交通、住宿、餐饮、购物、娱乐等服务的经营者。