Standard No.:	T/CCA 004.4-2018
English Name:	Good service guidance for catering business
Chinese Name:	餐饮业文明服务导则
Chinese Classification:	X09    Hygiene, safety and labor protection
Professional Classification:	T/    Social Organization Standard
ICS Classification:	03.080.30 03.080.30    Services for consumers 03.080.30
Issued by:	CCA
Issued on:	2018-11-06
Implemented on:	2019-1-1
Status:	valid
Language:	English
File Format:	PDF

本导则强调了餐饮业提高文明服务水平应当或适宜采取的措施，细化了餐饮业服务人员基本规范、培训内容、服务流程和管理制度。引导餐饮单位完善内部服务规范，使消费者在用餐的同时，感受到语言文明、态度文明、动作文明，增强消费者的用餐体验。本导则适用于餐饮企业，包括饭庄、酒家、酒楼、餐馆（含饭店、宾馆、酒店对外经营的餐厅）进行餐饮服务时的相关标准及要求。