YD/T 4394.5-2023 English Version, YD/T 4394.5-2023 Natural language processing technology and product evaluation method Part 5:intelligent customer service system (English Version)

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YD/T 4394.5-2023 Natural language processing technology and product evaluation method Part 5:intelligent customer service system (English Version)
Standard No.:	YD/T 4394.5-2023	Status:	valid remind me the status change Email:
Target Language:	English	File Format:	PDF
Word Count:	8500 words	Translation Price(USD):	630.0 remind me the price change Email:
Implemented on:	2024-7-1	Delivery:	via email in 1~3 business day

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Standard No.:	YD/T 4394.5-2023
English Name:	Natural language processing technology and product evaluation method Part 5:intelligent customer service system
Chinese Name:	自然语言处理技术及产品评估方法第5部分：智能客服系统
Professional Classification:	YD Professional Standard - Telecommunication
Source Content Issued by:	MIIT
Issued on:	2023-12-29
Implemented on:	2024-7-1
Status:	valid
Target Language:	English
File Format:	PDF
Word Count:	8500 words
Translation Price(USD):	630.0
Delivery:	via email in 1~3 business day

Standard

YD/T 4394.5-2023 Natural language processing technology and product evaluation method Part 5:intelligent customer service system (English Version)
Standard No.	YD/T 4394.5-2023
Status	valid
Language	English
File Format	PDF
Word Count	8500 words
Price(USD)	630.0
Implemented on	2024-7-1
Delivery	via email in 1~3 business day

Detail of YD/T 4394.5-2023

Standard No.

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Introduction of YD/T 4394.5-2023

本文件规定了外呼、呼入、语音导航、在线咨询等智能客服的指标和评估方法，主要包括基础功能、AI核心技术支持能力、企业服务能力、系统成熟度等四个维度。
本文件适用于指导第三方测评机构开展智能客服系统评估、验收等工作，同时适用于外呼、呼入、语言导航、在线智能咨询系统等多种智能客服产品形态。

Contents of YD/T 4394.5-2023

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