YD/T 2823-2015 English Version, YD/T 2823-2015 Contact center service quality and operation management specification (English Version)

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Position: Chinese Standard in English/YD/T 2823-2015

YD/T 2823-2015 Contact center service quality and operation management specification (English Version)
Standard No.:	YD/T 2823-2015	Status:	valid remind me the status change Email:
Target Language:	English	File Format:	PDF
Word Count:	19500 words	Translation Price(USD):	770.0 remind me the price change Email:
Implemented on:	2015-10-1	Delivery:	via email in 1~5 business day

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Standard No.:	YD/T 2823-2015
English Name:	Contact center service quality and operation management specification
Chinese Name:	呼叫中心服务质量和运营管理规范
Professional Classification:	YD Professional Standard - Telecommunication
Source Content Issued by:	MIIT
Issued on:	2015-04-30
Implemented on:	2015-10-1
Status:	valid
Target Language:	English
File Format:	PDF
Word Count:	19500 words
Translation Price(USD):	770.0
Delivery:	via email in 1~5 business day

YD/T 2823-2015 is referred in:

*DB31/T 1321-2021 Specification for operation management and service of electric vehicle public charging infrastructure

Standard

YD/T 2823-2015 Contact center service quality and operation management specification (English Version)
Standard No.	YD/T 2823-2015
Status	valid
Language	English
File Format	PDF
Word Count	19500 words
Price(USD)	770.0
Implemented on	2015-10-1
Delivery	via email in 1~5 business day

Detail of YD/T 2823-2015

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Introduction of YD/T 2823-2015

本标准规定了呼叫中心服务运营者在服务质量及运营管理方面的基本要求和操作办法，包括发展规划、员工管理、流程控制、绩效考核、客户服务、技术和安全等方面。
本标准适用于经营性呼叫中心，也适用于各类机构的客户服务中心、客户关怀中心、技术支持中心、联络中心、电话营销中心等形式的自建呼叫中心。本标准可用于指导呼叫中心的建设、运营和维护管理，以及对呼叫中心服务质量的评估管理。

Contents of YD/T 2823-2015

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